Terms and Conditions

The following section deals with conditions relating to the purchase of a NicoTest and, if applicable, your subsequent participation in the NicoTest Quit Programme.

Please read these conditions carefully before making any purchase from this website as, without prejudice to your statutory rights, (see: http://www.consumer.gov.uk/consumer_web/shopping.htm#4 ) by doing so, you agree to be bound by these conditions.

Terms and Conditions relating to your use of the NicoTest Quit Programme

When you place an order for a NicoTest Kit (or for an e-gift voucher) from this site, you will be sent an email confirming the receipt of your order and containing the details of your order. Your order for a NicoTest kit (whether made using an e-gift voucher or by direct means) represents your offer to us to purchase a NicoTest, use your PTP and participate in the NicoTest Quit Programme. By way of our email confirmation that we will dispatch the product to you, your offer will then be accepted at the time that the dispatch email confirmation is sent.

On placing your order, you will have automatic access to the information concerning the NicoTest, the NicoTest support group and online treatment programmes by using the login details provided to you on registration. The personal health information you provided to register for the NicoTest Quit Programme will be used to generate first stage of your PTP. The remainder of the PTP will be generated from the results of your NicoTest.

On receipt of the NicoTest Kit, you will also receive a Patient Information Leaflet which provides instructions on how to administer the NicoTest together with the other materials required to administer it (eg lancet, swab etc).

You should return the completed NicoTest in the pre-paid envelope provided. The completed NicoTest will then be delivered to the lab for processing, following which you can expect to receive your NicoTest results and completed PTP by email within 7 (seven) to 14 (fourteen) days of posting it to us.

Pricing and availability

All prices and charges shown are in Pounds Sterling (GBP). All prices are inclusive of VAT. All residents of member states of the European Union are liable to pay VAT at the British rate of 17.5%. . All purchases are confirmed by an invoice received by email. All invoices are issued in GBP according to the current exchange rate. No delivery charge will be made to shipments sent within the UK. For shipments to outside the UK, usual Royal Mail rates will apply in accordance with the weight of the package and the final destination.

We accept payment from Mastercard, Switch, Maestro, Visa and Delta credit / payment cards. Your credit card will be charged at the time of processing the order.

All orders for products that are in stock are dispatched within seven (7) days. All orders for items that are not currently held in our stock are dispatched within approximately twenty eight (28) days. All deliveries are made from the United Kingdom.. We deliver goods worldwide. Shipment to all European countries will occur within approximately three-five (3-5) working days, shipping time to non-European countries is checked individually on request.

Returns and Refunds
Please review our Returns and Refunds Policy, which applies to products purchased from us via this website.

If for any reason you are not happy with the product(s) purchased, G-Nostics provides a thirty (30) day returns guarantee in which a full refund will be provided. This means that thirty (30) days from the date of receipt, the NicoTest may be returned to us and a refund will be provided as long as they are in their original condition with seals and all packaging intact.

Any user who returns an unused Nicotest but who continues to participate in the PTP and NicoTest Quit Programme and use the NicoTest software, will be charged the administration fee (which is usually waived) of £9.99. In addition, and in any event, unless the returned goods are defective, a £10 return fee will be charged.

We are only able to accept the return of opened goods if the return is due to damage incurred in transit, an error on our part or they are faulty and we are not able to exchange those parts which are not damaged, defective or incorrect.

In the event of the product(s) being damaged in transit, defective or incorrect, you can return the product(s) to us within seven (7) days of receipt for a full exchange and we will refund delivery charges of sending the product to you as well as reimbursing the costs you incurred in returning it to us.

Customers located in the European Union are also entitled to exercise their statutory right to withdraw from the purchase of a product within seven (7) business days after the date the product(s) is delivered. These customers will be refunded the cost of the product as follows:

A refund for the cost of the charge incurred for the delivery of the product(s) but only to the extent that this is standard (Airmail) postage charges for product(s) delivered outside the UK.

In order to return your unopened / defective product(s) to G-Nostics and, where appropriate to enable us to process a refund, we require that you:

Return your invoice to us enclosing a note with (i) the reason for the return (including a full description of the fault if the product(s) is defective) and (ii) your order number as set out on your invoice Please wrap the NicoTest securely in its original packaging (if possible) with all materials delivered with the NicoTest kit and send the package containing the goods to be returned in the pre-paid paid envelope provided to the following address:

G-Nostics Ltd.
68J The Business Centre, Milton Park
Oxon OX14 4RX
Telephone: +44-(0)870-770-2850.

We will notify you by email when we have received your returned product(s) and estimate that it will take up to fourteen (14) days from that date to process it.

If you are withdrawing from your purchase between seven (7) and thirty (30) days after the delivery and there has been no error on the part of G-Nostics and the product(s) was not defective or damaged, we will only refund the cost of the product(s) less the returns fee of £10. If you continue to participate in the PTP and NicoTest Quit Programme and use the NicoTest software, an additional administration fee (which is usually waived) of £9.99 will be charged.

In the event of G-Nostics sending you a replacement for a damaged or defective product(s), the damaged / defective product(s) must be returned to G-Nostics within fourteen (14) days of the date on which G-Nostics issues the replacement. G-Nostics reserves the right to charge the price of the replacement product(s) to the payment card used for the original order if the replacement is not received by G-Nostics within the fourteen (14) day time frame stipulated above.

You will be responsible for the cost of returning the product(s) to us unless we delivered them to you in error, or the product(s) is damaged or defective. Any refunds will be made in the same way in which monies were originally received.

If an order is made for a product and it then transpires that the product is not available for dispatch, you will be informed of this by way of ATP.

Health and Safety
By participating in the Programme you acknowledge that you have read this section on Health and Safety.

Upon receipt of your NicoTest Kit, you must read carefully any safety warnings and follow clearly the instructions contained within the enclosed Patient Information Leaflet as to how to use the NicoTest Kit. If you are in any doubt about the use of the NicoTest Kit, the meaning of any warnings or whether your intended use / means of use is safe, please contact G-Nostics.

Customs Information
You should be aware that if you order goods from this site which are to be delivered outside the European Union, you may be subject to import duties and taxes which are levied once the package reaches your country. As we have no control over these charges and cannot predict what they may be, these additional charges for customs clearance must be borne by you. As customs policies vary widely from country to country, we advise that you contact your local customs office for further information.

In addition, please note that when ordering from this site, you must comply with all laws and regulations of the country in which you are receiving the goods as you are considered the importer of record.

As stated in our Privacy Policy, your privacy is important to us and we know that you care about how information about your order is used and shared. If you are a customer from outside the UK, you should be aware that cross-border deliveries are subject to opening and inspection by customs authorities. We may provide certain order, delivery and product information, such as titles, to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

When you visit this site and use our chat rooms, our instant messaging facility or send e-mails to us, you are communicating with us electronically. We will only communicate with you by e-mail or by posting notices on the website. For the purposes of this contract, you consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that states that such communications be in writing. This condition does not affect your statutory rights.

DISCLAIMER: G-Nostics will use all reasonable efforts to ensure that the information available from this website is accurate, up-to-date and in no way misleading. You acknowledge that you should not treat the information provided as absolutely definitive and that G-Nostics accepts no liability for your use of the information provided. G-Nostics makes no warranties or representations, either express or implied, as to the accuracy or completeness of this website's content and shall only be responsible for any losses you suffer as a result of breaching these conditions if the losses were reasonably foreseeable to both you and G-Nostics when contract for the sale/supply of goods/ services by us to you was formed.

We will not be liable for damages of any kind or responsible for any indirect or consequential loss that arises out of your access, or inability to access this website or your reliance on the information on this website that is not reasonably foreseeable to both you and G-Nostics when a contract for the sale/supply of goods / services between you and G-Nostics was formed. G-Nostics does not limit in any way its liability by law for death or personal injury caused from our negligence or breach of duty.

G-Nostics reserve the right to make changes to our website, policies, and these obligations relating to your participation the NicoTest Quit Programme and use of your PTP at any time. You will be subject to the policies and conditions of obligations relating to participation in the NicoTest Quit Programme and use of your PTP in force at the time that you use the website or that you order products from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

G-Nostics will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

If you breach any of these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.